* Contact us to discuss individual support packages
Bitmovin’s cloud video encoding services
Bitmovin’s cloud encoding service offers a powerful and flexible solution to your video encoding needs. By utilizing a true cloud infrastructure, our service is almost infinitely scalable, allowing you to encode as few or as many videos as required either in a queue or simultaneously. With the ability to accelerate your video encoding system up to speeds in excess of 100x realtime user generated content can be available within seconds after upload and bottle necks are easily avoided.
The cloud encoding service can be integrated into your chosen Content Delivery Network through our API giving you complete control over your files.
Frequently Asked Questions
CAN I TEST AND INTEGRATE BITMOVIN’S VIDEO ENCODING SERVICES FOR FREE?
Yes – We offer our free plan with 2.5GB and 10 encodings. It’s great for testing and integrating our API into your app – no credit card required – no matter how long it takes.
HOW DO YOUR SUPPORT PLANS WORK?
Bitmovin prides itself on the quality of our support. We offer several different levels based on the type of plan.
Basic support: Email
Business support: Email and phone
Enterprise support: We create a service level agreement that meets your business needs.
Although no official support is provided for free plans, the Bitmovin team will always help if we can.
COULD I USE BITMOVIN AS TEMPORARY STORAGE FOR MY ENCODED OUTPUT?
Yes – Your encoded output will be stored for 14 days, after which we will delete your content from our servers. Please ensure that all files are transferred within this 14 day period to your final storage destination.
HOW ARE GB OF THE PLANS CALCULATED?
Only the size of the output file counts. Input bandwidth or input file size will not be taken into account.
WHAT HAPPENS IF I EXCEED MY PLAN’S LIMIT?
You will be charged for the additional GBs at the end of your billing period.
WHAT IF I WANT TO CHANGE MY PLAN?
You can upgrade or downgrade your plan at any time. Select the plan that best meets your needs. Upgrades will be active at the same day and downgrades at the end of your billing period.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard and American Express.
ARE THERE ANY LONG-TERM COMMITMENTS?
There are no long-term commitments and you can cancel your subscription at any time.
WHAT DOES LIVE STREAMING COST?
Live streaming is priced on output GB in the same way as VoD encodings. The only difference is that we calculate virtual output GB.
WHAT ARE VIRTUAL OUTPUT GB?
Virtual output GB are used for live streams. This means that as soon as you start a live stream (even if you do not ingest anything) we start to calculate the output GB that this livestream would produce based on your chosen encoding profile. Costs are based on this output GB and should not be a problem for you if you utilize your live streams after starting. This only prevents the case when users start live streams without ingesting anything, as we still have the same costs no matter if our users ingest a stream or not.