Bitmovin Support

Ready to get started using Bitmovin? We want to help you! We have a detailed documentation available for both our cloud based encoding service and for our HTML5 adaptive player.

Many of the product based resources are attached to the respective pages on our website. This is a great place to start learning about how Bitmovin works.


We offer a comprehensive documentation for our player and the encoding service. This includes our player configuration documentation and player JavaScript API as well as our encoding REST-API and API Clients in different languages such as JavaScript, Java, PHP, Ruby, Python, Node.js, etc. A good place to start are the individual overview pages for the player and the encoding documentation.

Frequently Asked Questions

Our support staff is very active in updating our Frequently Asked Questions section whenever they solve a problem. If you are having trouble, chances are high that we have a solution ready and waiting for you. Try our easy to use FAQ search to find exactly what you are looking for.


A range of Tutorials are also available covering a wide range of topics from installing our player to connecting your cloud storage to our encoding service.

Note: New tutorials are being added frequently. Join our Newsletter to stay up to date with the latest updates.

Release Notes

All of the Bitmovin products are regularly updated and well documented. We are publishing our release notes with our product updates to provide you further insights in what has happened.

You do not find what you are searching for?

If you get stuck at some point you can always contact us directly. In your account you can send us an email through the support section or contact us through the question mark symbol at the bottom right directly. Just sign up (it’s free, no credit card required) and try it out!

bitmovin support

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