* Contact us to discuss individual support packages
Bitmovin’s Adaptive Streaming Player
The Bitmovin Adaptive Streaming Player is a native HTML5 player designed for streaming videos with low start up delay and no buffering. The superior performance of our player is achieved by using a unique method to identify potential buffering before it happens and adjusting video quality accordingly. The patented technology that controls our player consistently delivers higher quality than any other player on the market.
Frequently Asked Questions
CAN I TEST AND INTEGRATE BITDASH FOR FREE?
Yes – We offer our free plan with 5,000 views per month. It’s great for testing and integrating our player into your website – no credit card required – no matter how long it takes.
HOW DO YOUR SUPPORT PLANS WORK?
Bitmovin prides itself on the quality of our support. We offer several different levels based on the type of plan.
- Basic Email Support: Response time within 1-2 business days, best effort support
- Priority Email Support: Response time within 1 business day or earlier, priority support including phone support
- Small: Business Support – Response time 4 hours or less
- Medium + High: Enterprise Support – response time 60 minutes or less – custom SLAs and 24/7 support possibility – includes phone support during business hours and 24/7 hotline
Although no official support is provided for free plans, the Bitmovin team will always help if we can.
HOW ARE VIDEO VIEWS OF THE PLANS CALCULATED?
Every time a user starts watching a video, we count one video view. If a user resumes a video, we don’t count any views.
WHAT HAPPENS IF I EXCEED MY PLAN’S LIMIT?
You will be charged for the additional views at the end of your billing period.
WHAT IF I WANT TO CHANGE MY PLAN?
You can upgrade or downgrade your plan at any time. Select the plan that best meets your needs. Upgrades will be active at the same day and downgrades at the end of your billing period.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard and American Express.
ARE THERE ANY LONG-TERM COMMITMENTS?
There are no long-term commitments and you can cancel your subscription at any time.
WHAT COUNTS AS A VIDEO IMPRESSION?
Every time a video will be watched, we are counting one video impression. Refreshing the page and playing the video counts as one video impression. Pressing the play button after pressing the pause won’t be counted as an impression.