Frequently Asked Questions

Why does my VR/360° stream not work on iOS devices?

Why is fullscreen is not working if the player is an iframe?

Why are device movements not registered if an iframe is used?

How do I modify a live manifest into a VoD manifest for MPEG-DASH and HLS?

Can I use the temporary Bitmovin Storage to host my encoded content?

Why do I see “Uncaught (in promise) DOMException: The play() request was interrupted by a call to pause().” in the browser console?

Why does the player show the error message “Your player is not allowed to play on the domain”?

I see black flashes during playback, can you please fix this?

Why the 360° Video and VR rendering modes are not available on iOS devices?

My Wowza stream does not play in Internet Explorer and Edge anymore using the HTML5 player

How do I configure my encoding profile to keep aspect ratio of the original video?

How does a crossdomain.xml file look like?

How do I enable CORS on my web server?

Why do I get a MEDIA_ERR_DECODE in Google Chrome with my encoded content?

Can I use the Bitmovin player within a Facebook post?

How can I remove the link to the Bitmovin website from the context menu?

How do I set up CORS for my Google Cloud Storage Bucket?

My encoded audio has a pitch shifter effect when changing tracks?

How do I create a AWS S3 Bucket which can be used as output location?

My Dropbox Input does not work?

Why do I see error messages in my browser’s console?

Why does my PlayReady protected content not play in Internet Explorer 11?

Why do I get the Flash based player in Chrome instead of the HTML5?

Why are the colors of my video not the same in different browsers?

How can I define what should be displayed as video or audio quality in the settings window?

How can I define what should be displayed as (audio, subtitle, caption) language names in the settings window?

Are subtitles/captions supported?

Can I manually change playback quality?

I’ve a live stream but the player does not start at the proper position?

The player is not loading segments, although the MPD is correct?

Is the MPD, which I want to use, supported?

I get the error message “1002: Key or domain is invalid”

I setup the Bitmovin player, but no video element is shown?

Can I integrate the Bitmovin player in my existing website?

Do I need to use a web server for the Bitmovin player?

I signed up in the bitmovin portal – what’s next?

Bitmovin Adaptive Streaming Player?

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