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Tue Aug 04 2020

What is an ANALYTICS_QUALITY_CHANGE_THRESHOLD_EXCEEDED error?

Error Code: 10.000
Error Message: ANALYTICS_QUALITY_CHANGE_THRESHOLD_EXCEEDED

The ANALYTICS_QUALITY_CHANGE_THRESHOLD_EXCEEDED error flags sessions that have experienced over 50 quality-change switches within an hour of playtime. Such sessions are considered problematic as the viewer experienced an almost constant change in video quality.

Note: After the threshold of 50 quality changes per hour is exceeded, the collector will only report video quality changes with every new heartbeat (every 60 seconds)
After 60 minutes the quality-change count will be reset
The error is captured in the web collector from version 2.16.0, in Android from version 1.18.0 and iOS from version 1.16.0

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