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Solution Engineer

Denver

Description

Bitmovin provides cutting edge API based software that powers the world's largest OTT online video providers with video developer tools, built by industry experts.

Come join the team building innovative online video software for developers and content owners worldwide! You will work in a worldwide distributed organisation and make a direct impact on the success of our customers, major Video Streaming companies. 

If you want to keep learning everyday, sharpen your expertise in Video Technologies and would love to help our customers deliver the best quality of experience and optimise the Bitmovin products to exceed their own expectations, then come join us!  

 

Some examples of projects some of our Solution Engineers have been leading from start to completion:

  • Encoding quality optimisation : research the best codec settings to optimise the quality and bitrate for a specific customer use-case. Run testing and quality analysis. 
  • Create a tool to report from Smart TVs to a database
  • Build a remote SmartTV testing lab
  • Contribute to the source code of the Bitmovin Products
  • Build complex player integrations such as analytics collectors, integration with P2P streaming solutions etc. (Web, Android, iOS, Roku players) 
  • Build quality analysis tools, player debugging tools. 

 

As a Solution Engineer you will

  • Take a consultative and proactive role in customer conversations, provide customers with recommendations about their Video Streaming workflows.
  • Support some of the major video streaming companies in North and South America  across a variety of use-cases by accompagnating them through their journey with Player, Analytics, DRM, Per-title encoding and help them optimize their workflows
  • Take a consultative role with Product Managers to define and shape the product goals, roadmap, priorities, and strategy based on your frontline knowledge of customer needs
  • Create and update customer-facing documentation based on customer interactions
  • Stay up to date about industry trends and standards, competitors and open source tools. Get access to whitepapers, training and attend conferences.
  • Write in-depth documentation and clarify community communications that share knowledge and radiate Bitmovin's technical strengths
  • Create innovative solutions that push Bitmovin’s brand ahead of the curve
  • Build and be in charge of a remote debugging environment for smart TVs 

It would be great if you have 

  • Excellent written and verbal communication, love for communicating with people, put yourself in their shoes, understand and manage expectations
  • 2+ years experience in a support or other service-oriented customer-facing role
  • 2+ year experience in video playback technologies :  setting up a web player with DRM and investigate issues, analyse logs, analyse video Analytics reports
  • Worked at one company for at least 2 years, within the last 5 years
  • Ability to adapt communication to the technical skill level of the audience
  • Ability to research and simplify complex technical topics in writing and verbally
  • Ability to troubleshoot issues, research workarounds and report status frequently to stakeholders
  • Demonstrable proficiency in Java or Python and Javascript, HTML, CSS
  • Proven ability to learn a new programming language quickly and easily

It would be even better if you have

  • Experience with video compression 
  • Experience with Swift, Kotlin, Python, React Native
  • Knowledge of DevOps methodologies and appreciation for the value that technologies like Serverless and Kubernetes bring to the software deployment and development process
  • Experience in using support and CRM tools such as Zendesk, Intercom, and Salesforce
  • Worked with Bitmovin technology elsewhere.

Bitmovin’s Worldwide Benefits

  • Working with an innovative, fast-growing and international team with low hierarchy
  • Opportunity to make an impact on the multimedia industry, with target markets EU, US and APAC
  • Flexible working hours
  • Home Office bonus
  • Extra time-off at Christmas: Dec 24th & 31st 
  • Volunteering Days (5)
  • Customer Subscription (free access to a select streaming service)
  • Options
  • Events & Conferences
  • Free choice of Hardware
  • Swag (seasonal gift package from Bitmovin)
  • Training & Development / language courses
  • Wellbeing Events Calendar
  • Compensation review cycle / performance bonus
  • The opportunity to work for an exciting start-up, building innovative video solutions

US Benefits

  • Flexible Unlimited PTO
  • Bitmovin offers 3 PPO medical plans to choose from through HealthCare (Silver, Gold, and Platinum level coverage)
  • 100% cover of Employee Premium on Medical, Vision and Dental based off the Gold Level
  • 60% cover of Dependent & Spouse Premium based off the Gold Level
  • 100% cover of Life Insurance benefit of $50,000 per employee
  • Employee sponsored Long‐Term and Short-Term Disability policies
  • Additional voluntary benefits available: Accident coverage, Critical Illness coverage, FSA and Commuter Plans. 
  • 401K program
  • Family Leave Policy
  • Regular Social Events

About Bitmovin

Bitmovin, a YCombinator company,  is a fast growing privately owned technology leader, located in San Francisco, CA and Klagenfurt, Austria.

The company was founded by the co-creators of international media standards like MPEG-DASH, that is used today by Netflix, Youtube, and others. Bitmovin is the technology leader in online video technologies such as cloud-based encoding, adaptive streaming players, 360°/VR streaming and performance analytics. Bitmovin is backed by top investors such as Atomico as well as industry leaders like the former VP Engineering of Netflix, former CTO of Cisco, founder of Unity3D, and many others. Bitmovin’s customers include the top media and technology companies worldwide, including discovery+, fuboTV, DAZN, BBC, RTL, RedBull Media House, Globo, ClassPass, The New York Times and many others.

Working at Bitmovin is fast-paced, fun and challenging with colleagues and customers worldwide.

 

Diversity, Equity & Inclusion

At Bitmovin we sincerely believe in the value that true diversity brings to a company. We diligently ensure our business, our people, our language and our actions do not discriminate against differences in race, religion, colour, origin, gender, sexual orientation, education, age, marital status, veteran status, disability and neurodiversity. Diversity is a part of our company character, thus we strive for the inclusion of diverse thought leadership to enhance the capability and uniqueness of our company proposition and culture.

 

STARTING TIME: Immediately

 

Empower your future and join us now!

 

Bitmovin does not accept unsolicited referrals or resumes from any source other than directly from candidates. The submission of referrals or resumes by anyone other than a candidate directly to Bitmovin will be deemed gratuitous, and the company will not be obligated or bound in any way to pay any fee if the candidate is hired.

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Denver

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